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Gartner’s AI Maturity Model levels

Level 1: Awareness

An early interest in and conversations around AI strategy

Level 2: Active

Initial experimentation and pilot projects with AI

Level 3: Operational

AI used in at least one workflow

Level 4: Systemic

AI is present in the majority of workflows/operations, inspiring new, digital business models

Level 5: Transformational

AI is inherent in the DNA of the business