Type: chart
Chart type: Stacked bar chart with line overlay
Purpose: Compare total cost of ownership across three solution options (ServiceNow, Atlassian, Custom Build) over a 5-year period, showing cost breakdown by category
X-axis: Year (Year 1, Year 2, Year 3, Year 4, Year 5)
Y-axis: Cost (USD, $0 - $350,000), with gridlines every $50,000
Three grouped bar sets per year (one for each option):
Option 1: ServiceNow (Blue bars)
Option 2: Atlassian (Green bars)
Option 3: Custom Build (Orange bars)
Cost categories (stacked within each bar, bottom to top):
1. Licenses/Subscriptions (darkest shade of bar color)
2. Infrastructure (medium-dark shade)
3. Personnel (medium shade)
4. Implementation/Enhancement (medium-light shade)
5. Training & Support (lightest shade)
Data for each option:
**ServiceNow (Blue bars):**
- Year 1: Licenses $20K, Infrastructure $12K, Personnel $180K, Implementation $150K, Training $25K → Total $387K
- Year 2: Licenses $22K, Infrastructure $13K, Personnel $60K, Enhancement $30K, Training $5K → Total $130K
- Year 3: Licenses $24K, Infrastructure $14K, Personnel $60K, Enhancement $30K, Training $5K → Total $133K
- Year 4: Licenses $26K, Infrastructure $15K, Personnel $65K, Enhancement $35K, Training $5K → Total $146K
- Year 5: Licenses $29K, Infrastructure $16K, Personnel $65K, Enhancement $35K, Training $5K → Total $150K
**Atlassian (Green bars):**
- Year 1: Licenses $10K, Infrastructure $6K, Personnel $80K, Implementation $80K, Training $15K → Total $191K
- Year 2: Licenses $11K, Infrastructure $7K, Personnel $36K, Enhancement $20K, Training $3K → Total $77K
- Year 3: Licenses $12K, Infrastructure $8K, Personnel $36K, Enhancement $20K, Training $3K → Total $79K
- Year 4: Licenses $13K, Infrastructure $9K, Personnel $40K, Enhancement $25K, Training $3K → Total $90K
- Year 5: Licenses $14K, Infrastructure $10K, Personnel $40K, Enhancement $25K, Training $3K → Total $92K
**Custom Build (Orange bars):**
- Year 1: Licenses $75K, Infrastructure $20K, Personnel $360K, Implementation (dev) $0 (in personnel), Training $10K → Total $505K
- Year 2: Licenses $80K, Infrastructure $22K, Personnel $120K, Enhancement $40K, Training $5K → Total $267K
- Year 3: Licenses $85K, Infrastructure $24K, Personnel $120K, Enhancement $40K, Training $5K → Total $274K
- Year 4: Licenses $90K, Infrastructure $26K, Personnel $130K, Enhancement $45K, Training $5K → Total $296K
- Year 5: Licenses $95K, Infrastructure $28K, Personnel $130K, Enhancement $45K, Training $5K → Total $303K
Line overlay (cumulative TCO):
Three lines showing cumulative total cost over time:
- ServiceNow cumulative (blue line with circle markers): Y1=$387K, Y2=$517K, Y3=$650K, Y4=$796K, Y5=$946K
- Atlassian cumulative (green line with square markers): Y1=$191K, Y2=$268K, Y3=$347K, Y4=$437K, Y5=$529K
- Custom Build cumulative (orange line with triangle markers): Y1=$505K, Y2=$772K, Y3=$1,046K, Y4=$1,342K, Y5=$1,645K
Legend (top right):
Stacked components:
- Darkest: Licenses/Subscriptions
- Dark: Infrastructure
- Medium: Personnel
- Light: Implementation/Enhancement
- Lightest: Training & Support
Lines:
- Blue line: ServiceNow Cumulative TCO
- Green line: Atlassian Cumulative TCO
- Orange line: Custom Build Cumulative TCO
Annotations:
- Arrow pointing to Year 1 Custom Build bar: "Highest first-year cost due to development"
- Arrow pointing to ServiceNow cumulative line at Y5: "5-Year TCO: $946K"
- Arrow pointing to Atlassian cumulative line at Y5: "5-Year TCO: $529K (44% lower than ServiceNow)"
- Arrow pointing to Custom Build cumulative line at Y5: "5-Year TCO: $1.645M (74% higher than ServiceNow)"
- Text box near Y2: "Note: Personnel costs are often 50-60% of total TCO"
Title: "Total Cost of Ownership Comparison: ServiceNow vs Atlassian vs Custom Build (5-Year Period)"
Subtitle: "Stacked bars show annual cost breakdown; lines show cumulative TCO"
Visual styling:
- Professional color palette with sufficient contrast
- Gridlines for easier value reading
- Clear legend with all categories
- Bar width: 80px per option, 20px spacing between groups
- Cumulative line thickness: 3px
- Markers on lines: 8px diameter
Educational insights visible in chart:
- Year 1 costs highest for all options (implementation)
- Custom build has highest ongoing costs (personnel)
- Atlassian shows lowest TCO but may have capability trade-offs
- Personnel costs (medium shade) dominate in all options
- License costs (darkest shade) increase over time
- Custom build has high upfront cost but then steady high recurring
Implementation: Chart.js with stacked bar and line combo chart
Canvas size: 1200x700px