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References: Networks and Telecommunications for Business

  1. Computer network - Wikipedia - Comprehensive overview of LAN, WAN, MAN, and internet concepts at the level appropriate for IS managers. Anchors the chapter's network framing.

  2. Software-defined wide area network - Wikipedia - Detailed coverage of SD-WAN technology, vendors, and the migration from MPLS that drives modern enterprise networking. Directly relevant to chapter procurement content.

  3. Service-level agreement - Wikipedia - Clear treatment of SLA structure, metrics, and penalties used in telecom contracts. Anchors the chapter's procurement section.

  4. Computer Networking: A Top-Down Approach (8th Edition) - James F. Kurosawa and Keith W. Ross - Pearson - The dominant academic networking textbook; chapters on application, transport, and network layers provide the depth IS managers need without the protocol-engineering deep dive.

  5. Business Data Communications and Networking (14th Edition) - Jerry FitzGerald, Alan Dennis, and Alexandra Durcikova - Wiley - Manager-oriented treatment of business networking, capacity planning, and telecom procurement; directly aligned with this chapter's depth.

  6. Cisco Networking Basics - Cisco - Vendor-neutral introduction to networking concepts at IS-manager level, with practical examples from real enterprise deployments.

  7. Cloudflare Learning Center - Cloudflare - Free educational content on networking, DNS, CDNs, VPNs, and zero-trust networking concepts referenced throughout this chapter.

  8. What is a VPN? - Cloudflare Learning - Clear explanation of VPN types (site-to-site, remote access) and their role in modern enterprise architecture. Pairs with the chapter's enterprise-network MicroSim.

  9. Bandwidth, Latency, and Throughput - Fastly - Concise explanation of the three core network metrics with worked examples. Directly supports the chapter's bandwidth/latency MicroSim.

  10. Telecom Procurement Best Practices - Gartner - Industry analyst perspective on enterprise telecom procurement, vendor selection, and capacity planning. Reinforces the chapter's procurement content.